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Questions and Answers
If you have any questions about our products, the application or the ordering process, you will find what you are looking for here.If your question is not answered, please feel free to contact us.
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What is special about the ingredients?When selecting the main active ingredients for reveel, we have exclusively chosen biomaterials in their most active form. reveel uses these bioactives in optimal concentrations. We preserve the natural properties and mechanisms of action of these active ingredients through our special manufacturing methods.
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Are the products vegan?Our products are as natural as possible. Therefore, the majority of our products are vegan. On the product pages you will find more detailed information about the ingredients of individual products.
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Are the products free of microplastics?Protecting the oceans and other waters is very important to us. That is why our products are free of microplastics. On the product pages you will find more detailed information about the ingredients.
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Are the products tested on animals?No, none of our products are tested on animals.
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Are alcohol-free products really always better?Not all alcohols are the same. "Positive" alcohols, mostly fatty alcohols, nourish the skin. "Negative" alcohols dry out the skin, damage our cells and cause premature skin ageing. The vast majority of our products are completely alcohol-free. On the product pages you will find detailed information about all ingredients.
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How does vitamin C (L-ascorbic acid) work?Ascorbic acid is the most effective form of vitamin C. It effectively stimulates collagen synthesis and neutralises harmful environmental influences. It also lightens pigmentation.
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How does resveratrol work?This plant polyphenol neutralises harmful environmental influences, protects collagen synthesis and reduces irritative skin processes, thereby increasing skin density and reducing the appearance of wrinkles and redness.
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How does hyaluron work?High-molecular saccharides promote the retention of moisture in the skin and intensively bind moisture.
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How does fruit acid (glycolic acid) work?Fruit acid (glycolic acid) provides a peeling effect with maximum intensity, dissolves cornifications and activates the skin.
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Which care concept is right for my skin?Depending on what your skin is looking for, other products will suit you. Here you will find product suggestions for different application goals.
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How do I apply the products correctly?Each product is individual in its application. Therefore, you will find detailed instructions on the product pages and on the package inserts.
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When can I expect results?When visible results can be expected depends entirely on the individual product. But every application of the products has a positive effect on your skin, whether visible or not. For example, the Collagen Serum Spray already provides noticeable moisture after each application. In the case of the Vitamin C Concentrate, however, the increased collagen synthesis will only provide visible results after several weeks of constant use - nevertheless, it protects against harmful environmental influences with every application.
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Is it safe to use during pregnancy and breastfeeding?All products are subjected to a safety assessment before they are marketed. Since no critical substances are contained, our products can be used without hesitation during pregnancy and breastfeeding.
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At what age should I start using anti-ageing products?Facial care is important - especially if you want to delay the first signs of ageing such as small wrinkles for as long as possible. It depends on the condition of your skin and your skin type when you should start. Because every skin and every person is different.
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Is shipping free of charge?Yes, we ship free of charge within Hong Kong and Macau.
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When will I receive my delivery?Normally, all reveel orders are processed within 1 to 2 days. As soon as your order is on its way to you, you will receive a shipping confirmation by e-mail.
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How do I receive my invoice?Shortly after your purchase, you will receive an email from us with the order information. At the end of the email is a link to download the invoice.
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Which payment methods do you accept?At reveel you can pay with all major credit cards (Visa, Mastercard, AMEX).
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Will my personal data be treated confidentially?Of course, we treat your data confidentially. You can find more details in our privacy policy.
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How do I return an item?Please contact our Customer Service via e-mail to info@reveel.hk .
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How can I reach you?We can be reached at info@reveel.hk and are happy to hear from you.
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How can I become a reveel partner?Please visit our Professionals page and leave your contact details there. We will be happy to get in touch with you.
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